Concerns and Critical Incidents

Submit a Concern

The Office of Licensing investigates complaints regarding unlicensed programs and concerns of rule, statute and law violations in licensed programs. If you suspect mistreatment at a licensed or unlicensed facility, please submit your concern using this form or contact us at (801) 538-4242.

This form is for use by clients or members of the public to report concerns. If you are an employee of a licensed program reporting a critical incident, please fill out the Report A Critical Incident form.

Report a Critical Incident or any Restraint or Seclusion

The Office of Licensing (OL) Code of Conduct and Client Rights (R501-1-11-1(p)(i)), requires any licensee or staff member who is aware of, or suspects abuse, neglect, harm, mistreatment, fraud or exploitation to ensure that a report is made to OL. We investigate all reports. If a critical incident has occurred at your facility, please report it using this form.

Please view the DHS Incident Reporting Guide to assist in understanding what constitutes an incident, what needs to be reported, and how it should be reported and documented.

If you are a member of the public with a concern about a licensed or unlicensed facility, please fill out the Submit A Concern form.

Congregate Care Private Placement Report

All programs accepting out-of-state youth should submit a monthly report of all intakes and discharges of out-of-state clients. This report is required to be updated monthly by the end of the 5th business day of each month.